Every day we are inundated with reports of poorly managed conflicts. The effects of unresolved conflict are often more far reaching than what we see on the surface.   In a recent situation tough economic times had forced two somewhat close acquaintances into becoming close quartered roommates.  The benefit of saving extra money was being overshadowed by the growing interpersonal conflicts between them.  When tempers flared, arguing escalated to shouting and profane language. Their unresolved issues resulted in neighbor complaints to apartment management.  With the demand for affordable housing growing and the patience of the apartment manager getting shorter both were in danger of homelessness again. 

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The staff members of The DRC are proud to introduce our Mediator Handbook.  One of our volunteers, Anne Seaman, offered to write it with our help.  We asked her to write it in a way that was succinct, thorough, readable and short.  We hope you agree that she accomplished our suggestions.    Of course, we take full responsibility for the policies and procedures stated in the Handbook. After you have read the handbook please email Crystal at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , to confirm that you have received your copy of the Mediator Handbook.  NOTE: This email confirmation is the first requirement for gaining active status, please refer to the Handbook Page 5 for further information on maintaining active status. Any policy changes and/or updates will be emailed to you as they arise.     

Additionally as volunteer mediators for our center please accept our deepest appreciation and share in our excitement over the growth we have experienced this past year and the potential for the future growth of our center.  Your dedication makes it possible for our services to reach beyond old boundaries and empower those in need. 

Our warmest thanks!
The DRC staff